Preparing your device

Factory reset your device to clear all your personal data and remove all pin/pass codes. This ensures your personal data is safe, and allows us to quickly process your item.

For Apple devices: Go to Settings > General > Reset > Erase all content and settings

You may be prompted to remove your iCloud account before being able to complete this step.

Once you have begun the reset process, your device will power off and restart. This may take a few minutes. Once the phone reboots and shows the 'Welcome' screen, you can be sure it has been successfully reset.