Make sure your device is factory reset and iCloud is removed. Follow the link below to follow our guide on how to pack your device securely to insure it arrives with us safely

If you have selected ‘Free postage label’ please select the following link: http://www.royalmail.com/track-my-return/create/8078 and fill out our Royal Mail Tracked 24 returns form. By setting up a return a pre paid QR Code will be generated, you will then need to display your QR Code to the post office clerk who will then print your label and place it onto the front of your parcel.

If you’ve selected ‘I’ll send it myself’ you will need to purchase your own postage label.

(You must provide your own packaging for either option).

Once your device is with us, we'll email you to let you know. Then we will inspect it and authorise payment on the same day!